WestLink

WestLink Group is a telecommunications company founded in 1992, engaged in research and development in the field of analysis of Big Data and industrial Internet of things.

WestLink is a leading player in the Russian outsourcing market for delivery complex business processes. WestLink develops and markets sales and other services for the benefit of large Russian companies. The company's branches are located in 8 cities of Russia, employs about 1,000 employees and can boast with 50 million customers. The majority of WestLink customers are telecommunications, banking, logistics and retail industries, including Rostelecom, Mobile TeleSystems, VimpelCom, YOTA, Tele2, Gazprom Media, HBO, Tinkoff Bank, Otto.

R&D efforts focus on analyzing large data, neural networks, industrial IoT, voice recognition and synthesis.

Structure

WestLink is a managing company controls operational
business through two sub-holdings LynkAge & L. Centrix. LynkAge & L. Centrix .
westlink / lynkage

LynkAge

LYNKAGE is a technology spin-off from WestLink focused on the Industrial Internet and Artificial Intelligence.

LYNKAGE team built the LYNKAGE Framework that works as a real time intelligent assistant for decision-makers at different company levels. It helps optimize operations in real time, accelerate digital transformation and maximize business performance. The framework is based on extensive R&D and industrial experience that came from cooperation with telecom, service provides and transportation majors.

The LYNKAGE Framework operates as complementary to digital optimization and prediction initiatives and technologies (predictive maintenance, asset performance optimization, process streamlining and optimization, etc.). It indicates priority areas for digitalization and even assess the impact on business performance.

We target big companies, with a complex system of internal and external relationships, multi-layer production processes, sophisticated logistics and sales channels, and an enormous number of diverse factors that require thorough analysis. We position the LYNKAGE Framework as an Industrial Artificial Intelligence (IAI) based tool for interaction between business and technical experts within a company.

westlink / l. centrix

L. Centrix

L. Centrix is an operating company of WestLink Group.

L. Centrix performs the functions of the “Sales House” for the high-tech software products and information systems BPO in sales and services to both clients-customers and executing partners in the Group. The company provides a full range of services, starting with initial negotiations and presentations and ending with the development and implementation of the training materials and building business processes.

L.Centrix also has its own sites that provide business process outsourcing services in the areas of sales and customer service located in 6 cities of Russia with a total about 500 employees. Every month we contact more than 2 million customers. The company has the competence to work in various business sectors, such as the maintenance of logistics services, the sale of services in the telecommunications, insurance and banking sectors. The main customers of the company are such major Russian brands as Tele2, Net By Net, Renaissance Insurance, Tinkoff Bank, CDEC, OFD.RU, Otto, NTV + and others.

WestLink owns an industrial technological infrastructure for the operation of the large multi-purpose distributed contact centers, capable of collecting and processing Big Data in real time. The infrastructure of the WestLink software and hardware complex is built on the solutions of several major vendors which allows to provide much better flexibility and speed when launching projects, in comparison with solutions of individual vendors.

WestLink provides the Group’s companies and external customers with services for leasing Contact Center Hosting resources for a modern high-performance contact center based on the SaaS model.

WestLink is developing a line of its own industrial products for working with Big Data, service automation, digital channel services, synthesis, speech recognition and its analysis.

The WestLink’s Technology Strategy has a separate focus of the development of algorithms for analyzing Big Data that accumulate in different information systems and external networks while working with subscribers. These algorithms are applied for building marketing hypotheses with subsequent integration into business processes of sales and customer services. This allows WestLink Group customers to take a fresh look at the efficiency of business processes of service and sales, increase the economy of almost any project based on the contact center, and move on to new business models of operation.

Core Business

WestLink centrally manages the development of the Group's technology base and products as part of the contact center hosting services.

POI / In Focus

WestLink's strategic interests lie in the field of Industrial Artificial Intelligence, Internet of things and predictive analytics.

WestLink has developed and tests at the Group's companies a new cloud business system based on artificial intelligence built on neural networks.

The system allows automating the adoption of routine operating decisions based on preventive analysis of a variety of different development scenarios and their degree of influence on the Business in the companies with a large number of employees and flows.

AI in the field of transport logistics, accelerating and reducing the cost per unit of delivery
/1
Data markup technology for rapid training of speech robots for maintenance projects
/2
Automation systems
/3
Commercialization of Big Data for telecom operators for the purpose of increasing the sales funnel
/4
DPI analysis systems and the creation of products based on them
/5
Technologies that allow launching new VAS services on the networks of telecom operators
/6
WestLink Group is looking for partnerships to develop our products, make more deployments of our solutions worldwide and establish worldwide competences.

Some Telco & Media Projects

WestLink, being one of the oldest telecom market players in Russia, was a founding member of:

2004

MegaFon

the first GSM mobile operator in the North-West Federal Region of Russia, which was later reformed into MegaFon. MegaFon is the 2nd largest mobile operator in Russia (77.3 million subscribers). WestLink sold its MegaFon stake in 2004

2014

InfoMedia

the first Russian VAS (value added services) provider, InfoMedia. The company was established in 1999, provided information and other services to subscribers of major Russian mobile operators (VimpelCom, MegaFon, Mobile TeleSystems) all over Russia and was sold out in 2014.

Other major projects of WestLink:

Key people

WestLink is being a managing company controls operational
business through two sub-holdings LynkAge & L. Centrix .
Kozerog Constantine
President of the company
The industrial world needs tools for rapid, large-scale implementation of universal digitalization, rather than fragmented implementation with a deferred beneficial effect.
The speed of scale digitalization stands in the way of global promotion of such tools as Industrial Artificial Intelligence, so LYNKAGE creates tools to facilitate the way to full and fast digitalization. In the near future, these tools will be most in demand by the market.
The speed of digital transformation is also affected by Business rethinking the capabilities of its new business models and key operational processes, which in any case undergo reorganization during and after the transformation. The greatest risk to the success of digital transformation is that its participants will turn the transformation into a long-term process with initially a very large number of unknown parameters.
LYNKAGE set a goal to significantly accelerate and simplify these processes. Our solutions will allow you to accelerate the digital transformation of the business at times and make it the most effective, predictable, fastest way to get the expected result initially.
Abramov Evgeny
Senior Vice President
Abramov Evgeny has more than 20 years of experience in telecommunications and media. He worked in the largest Russian and international companies, such as Vympelcom (VEON), Comstar, Yota, Tele2, Dune HD. Launched from scratch the service of on-line television and VOD in Ukraine (Kiev, service oll.tv);
Abramov Evgeny has a master's degree in business administration in the direction of strategic marketing;Abramov Evgeny married, has a daughter. He is fond of modern literature. She prefers to spend her free time traveling with her family.
Abramov Evgeny married, has a daughter. He is fond of modern literature. She prefers to spend her free time traveling with her family.
Evgeny Fell
Vice president
Evgeny Fell, has more than 10 years of experience in advisory and fund raising. He previously worked for Hansberger Global Investors, Inc (now PREMIS Capital Partners, Inc.). He specializes in the USA and Singapore markets.


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The Raoul Wallenberg Children Foundation International (Foundation) was established in St. Petersburg, Russia in 1991. The Foundation team, in cooperation with the Swedish charitable organization Young Lives (Unga Liv) under the leadership of Alexander Nyago, supplied children's homes and hospitals with humanitarian aid worth more than $ 3 million. The core of the Foundation team became the secretariat of the NW-GSM consortium and WestLink Ltd, the founder of mobile phone giant PJSC Megafon. Later, Mr. Nyago became CEO of NW-GSM (the predecessor of Megafon), then Telecominvest holding company and later the head of TVEL corporate group, the nuclear fuel manufacturer.

In 1992, a similar foundation was established in Hartford, Connecticut, USA. It was also the beginning of cooperation between the Russian Foundation and the Russian State Pedagogical University named after Herzen (Herzen Pedagogical University). The President of both the Funds is Mr. Kesarev E.D. In search of support, as the president of both organizations, Mr. Evgeny Kesarev repeatedly visited the administration of President Bush Sr., the State Department, charitable foundations and influential US officials. The activities of the American Foundation continue and are connected with the issues of early education of children and the production of films about Raoul Wallenberg with the goal of educating the children in humanity.

The Russian Foundation has initiated and implemented several educational programs, including "Basics of Communication", "Know Yourself", "Your Heroes", provided the Institute with Internet, with the help of PJSC Megafon funded the training of students with disabilities.

About the University and the Institute

In 1993, the Russian Foundation and Professor of the Herzen Pedagogical University, Lyudmila Mikhaiylovna Shipitsyna, founded the Raoul Wallenberg International University for Family and Child (University). The name of Raoul Wallenberg opened the doors for international cooperation. The Institute of Special Pedagogy and Psychology of the University (Institute) carried out the orders of the Ministry of Education for the development of methodological guidelines and teaching aids on current topics of special education. Specialists of the Institute worked with victims of the hostage drama in Beslan. Mrs. Shipitsyna created a scientific school and hundreds of works were published. About 10,000 specialists were trained. In the late 90's, the Institute had branches in 15 regions of Russia, later abolished in connection with changes in the legislation.

Decrease in the number of graduates from secondary school and educational reforms conducted in recent years have led to the exclusion of private higher education institutions from the market of educational services. As of September 2018, the Institute has the faculty of additional education, a secondary school and a kindergarten for children with severe neurological disorders. The main activity of the Institute is the training of specialists in the educational sphere in particular in the field of special education and psychology. This applies to children with various special needs, learning difficulties and talented children. The Institute also prepares specialists in the field of prevention of the use of psychoactive substances, anti-social behavior and marginalization of the younger generation.

Charitable activity

A look into the future

We believe that the future is for a personified education that takes into account the uniqueness of each child. Today, technical means allow the registration and analysis of large volumes of objective information related to the child's psychomotor reactions, behavior, communication, and receptivity to information. We are open to cooperation with IT companies for the purpose of carrying out complex studies related to the development and implementation of new "digital approaches" to the educational process, including artificial intelligence technologies. We are for implementing the program "Basics of Communication" in the general educational process. In addition to improving communication skills, this program provides children with elementary knowledge of psychology, psychiatry and medicine.

The name of Raoul Wallenberg, the history of the Foundation and the University are an important resource in international cooperation.